Cancellations, Returns, Refunds

CANCELLATIONS:

Generally, an order can be canceled if it has not yet shipped. Thus, you will usually have about 48 hours to cancel an order.  However, orders for some larger items, such as furniture and bicycles, cannot be canceled if they have already been packed at the warehouse and the delivery truck has been scheduled for pickup, or a shipping label has already been created.  Please consider carefully prior to placing such orders, knowing that you may not be able to cancel.


RETURNS:

If you are not satisfied with your purchase, you may return it to us at any time within 7-30 days of its delivery, depending on the vendor (see chart below). You will need to ship the item back to us at your own cost, and we will refund the merchandise value, subject to the restocking fee charged by different vendors (see chart below). If you return an item, the shipping cost for sending the item to you (if any) will also be deducted from your total refund amount.Any item returned, even if never having been received, that was paid with a debit, credit or prepaid card will be charged a 2.5% credit card processing fee.

All returns must be made in the original packaging in like-new condition.  Items in used condition will not be accepted; if damaged, soiled, or visibly used, the item will be deemed non-returnable and no refund will be issued.

Return credits will be issued within 15 business days once the item is received and inspected. In case of questions, please write to us at “xxxxx” to confirm the policy. Our refund rate is extremely low and we work with the customer in every one of these rare cases.  

XXXX Furniture brand

• 7 day return period
• 25% restock fee, plus 2.5% credit card processing fee

Other Brands/Vendors

• 30 day return period
• 20% restock fee, plus 2.5% credit card processing fee 

STEPS TO RETURN AN UNWANTED ITEM:

• Inspect all merchandise immediately upon delivery to make sure it is correct 
• Please notify us within 7 days of receiving your order for XXX brand items, and 30 days for any other brand, if you would like to request a return. You should email us at “xxx” or use the chat feature to email us about the returns request.
• We will look into the case, and if satisfactory, you’ll be issued a Return Authorization (RMA) from our Returns Department. You must ship the item back within 5 days of receiving the RMA for proper credit. The RMA will have the return shipping address for your item.
• Please do not send any returns to us without the proper Return Authorization (RMA) as items will not be accepted without it. Also, the respective suppliers or vendors will not accept a return without a Return Authorization.
• All items must be returned with the original packaging, accompanied with all tags.
• When shipping the items back to us for returns, please make sure to insure the item(s) for their full value, as it could get lost or damaged.
• Once the returned item has been received by us at our warehouse (or our supplier or vendor), please allow 15 business days for opening and inspecting the returned merchandise and for crediting your account. You will receive an email confirmation once your return has been inspected and your account credited. Your return credit may then take an additional 3-5 business days to appear in your account depending on your credit card processing company.
• The few exceptions that cannot be returned include: clearance items and/or Items on sale/discount, and/or items on which any kind of offer or discount has been claimed

DAMAGED ITEMS:

If you receive a broken/damaged item, this damage was most likely caused during shipment, as we thoroughly inspect all merchandise before it leaves our warehouse. If any damage should occur during transit, we will open a Damage Claim with the shipping company. But we can help you only if you follow these steps

(Please read carefully)

1. Upon arrival, please inspect your shipment thoroughly before signing for receipt of shipment.  Do not sign the Bill of Lading/Freight Bill if you feel there is any breakage.
2. Count the number of pieces received against the number shown on the freight bill. If not correct, DO NOT SIGN THE FREIGHT BILL/BOL until a notation has been made on the face of the freight bill.
3. Check for any visible damages on the carton and equipment. The delivering carrier is required by law to make notations of the damages on the freight bill before you sign. Do not take delivery of the goods if the driver says he is in a hurry and cannot wait for you to inspect the goods.
4. The driver is required to wait for you to open the goods and inspect them. Please do so and ensure the goods are not damaged. Please note damages on the BOL.
5. If you sign a clean BOL then we cannot accept any damages later on. Please do not sign the BOL till you are satisfied with the item and are sure that there are no damages.
6. Do not throw away the crate, packaging and boxes. We can accept a return only in the original packing.
7. If the damage is significant, you may choose to not sign the BOL and refuse the shipment. If this does occur, please contact us regarding a replacement shipment.
8. All merchandise has been inspected and tested at the manufacturer’s factory and crated in accordance with all transportation rules.
9. If delivery has been signed off and accepted without noted damage, we will try and work on a case by case basis for return. A restocking fee of 25% would apply upon return in each case.
10. If the delivery at the address given by the customer fails either because the customer does not accept the delivery or has failed to amend the wrong address given or because the customer is not present/ not contactable by phone or email, then the shipment would be returned to the warehouse and refund issued after deducting the shipment costs to the shipping address and back to the warehouse and towards any damage sustained during shipment.
11. Please bring the damage to the notice of us atxxx within 5 days of the delivery.